Efficient and effective - just a few tweaks to improve

I have had to call about five times during the initial period of getting set up and tweaking it to my liking, but my wait time was generally low, and the rep. could always resolve my issue.

Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.

It is really ideal for an office setup with cubicles and everyone has their own headseat. It is less ideal for a retail setting where there is significant movement of employees through the store. They do have cordless devices, which make this feasible, but to make the menu work appropriately, those phones should be kept at their respective charging locations most of the time.