OpsGenie's alerting capabilities are fantastic!
August 07, 2018
OpsGenie's alerting capabilities are fantastic!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpsGenie
The on-call customer success team and our IT Operations team uses OpsGenie in conjunction with the API for Jira. When a client has an issue off hours OpsGenie is utilized to alert team members and also escalate if the initial alert was not acknowledged within specific thresholds across various incident types.
Pros
- The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
- The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
- The dashboard features allow you to control and manage the on call schedule is super helpful.
Cons
- The user management feature is a little confusing- where people substitute within an on call rotation is confusing at first.
- It replaced an old pager system!!!!
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