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OpsGenie - great product at affordible price.
December 17, 2022

OpsGenie - great product at affordible price.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We use OpsGenie as an alert tool for P1, P2 issues that affect our production systems and our ability to service our customers. The tool is fully customizable and automated. We typically schedule on call rotations 8 - 12 months out. The tool allows a secondary notification if the primary on call person does not respond. I would recommend OpsGenie for anyone that needs an automated-on call notification system.
  • Automated
  • Customizable
  • The GUI is a bit tricky sometimes
  • Automation
  • Customizeable
  • Integration to Jira
  • Real time alerts for P1, P2 issues
  • Minimize downtime
  • Easily configurable for on call schedules\changes
I have not looked for or evaluated other appliocations

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

Yes

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

Jira Service Management (Jira Service Desk), Azure Backup, Atlassian Confluence
OpsGenie is a perfect solution for automated on call notification that targets specific functional groups in an IT team vs. blast notification. Integrates with Jira service desk to process P1, P2 system down or degraded alerts and notify appropriate on call support staff. OpsGenie is low Invesment with big returns if you have 24x7 uptime system requirements.