Overall Satisfaction with Oracle Eloqua
Eloqua was used across multiple segments to build triggered active user campaigns as well as inactive user winback. The key business issues we were trying to drive include reviews, capture replacement part sales, and deepen the relationship with the consumer. We had a huge database that hadn't been touched before we brought on Eloqua.
- Ease in creating triggered campaigns based on click on initial email
- Building target audiences was very easy to do
- Testing of subject lines and determining the winner was automated
- For inexperienced coders the WYSWYG may seem off base
- Seeing the actual email before publishing at times had bugs
- With our winback campaign we were able to bring back 40% of our database and made a profit of $70 each
- Withh triggered drip campaigns our open rates raised by 5%
Eloqua was easier for us to develop triggered campaigns with than MailChimp. MailChimp was good for monthly newsletters that went out to the full database. Eloqua allowed us to personalize our emails and deliver the right message to the right consumer at the right time. It added to the engagement with the consumer.