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A good solution with room for improvement.
March 20, 2019

A good solution with room for improvement.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

We use OEC to manage our Sales Force as our CRM. It is being used across various departments, both in sales & service.
  • Contact/Account creation and management.
  • Working the sales pipeline
  • Using activities to track prospect movement.
  • Scrubbing is weak.
  • Integration with other tools & platforms is weak
  • Whenever new releases take place, they often break other plugins or company-generated fields.
  • been able to house our sales pipelines in one place to avoid confusion across the sales force, which is spread out over the US.
I find lightning to be far superior in terms of ease of use, scrubbing, ease of access to information.
Our biggest challenges arise from :
1/ Our sales folks usage of the system and data scrubbing, and
2/ When Oracle pushes an update it seems to break either plug-ins or customizations (fields, etc).
...and they don't seem to notify us adequately that these breaking changes are coming.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

It is a little cumbersome and not as user friendly as other options.