Item: Otter.ai
Rating: 3
Author: Deral Carson

Use Cases and Deployment Scope

For business meetings where a lot of planning is set in motion.

Pros and Cons

Keeping meeting notes.
Indexes Topics
Playback from script.
Automatically logs onto meetings listed in my calendar.

Customer service is terrible--zero customer interaction.
Billing system is questionable--was billed for two other accounts just because they were connected to my company.
Slow to take care of billing issues.

Most Important Features

Record keeping
Builds a knowledge base
Reference

Return on Investment

At least 2 hours wasted time dealing with billing issues
100% stress and irritation trying to fix it.
Recordings have helped me go back and clarify processes on several occasions.

Alternatives Considered

I really can't compare because I have not used other products as of yet, but oh I will!

Key Insights

Do you think Otter.ai delivers good value for the price?

Yes

Are you happy with Otter.ai's feature set?

Yes

Did Otter.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Otter.ai go as expected?

Would you buy Otter.ai again?

Other Software Used

UserZoom, Certificate Authority Service by Google Cloud

Terrible customer service. I nearly cancelled my account due to errors in billing and no communication. First, Otter.ai began sending out invites to anyone in my organization without my permission, approval or knowledge. The next thing I know, I'm being billed for two people I do not even know. They were within my company, but still. I contacted Otter.ai the only way you can, which is by creating a response from within your account log in. I reached out twice and NEVER received an acknowledgement. However, the two other accounts were credited back, but no response about that either. No apology, nothing. I probably will not renew and will find another similar company with better customer service.

Great Product, lousy Customer Service

Overall Satisfaction with Otter.ai