Outreach, as reviewed by an SDR
February 07, 2018

Outreach, as reviewed by an SDR

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is easy to get the hang of and really tailors to a seamless user experience when set up properly. Everyone is able to catch on quick, which makes implementation easy. Some features are hidden and require a little more training, specifically the mass edit button, mass sequence, mass skip step options. They weren't visible when first using Outreach and had to be taught later on in the process of using Outreach.
Only in the sales organization, and helps out sales staff track and engage clients. It helps our sales staff keep track of the client sales process and creates a unified way to approach our sales strategy.

Pros

  • Email tracking
  • Creating a uniform process to the sales process
  • Gives measurable statistics for the individual user all the way up to the C-Level Suite.

Cons

  • Sequences can be tedious and easy to mess up if adjustments aren't thought through.
  • I wish there was a pipeline integration to outreach
  • At times Outreach can have latency issues
Call numbers, email numbers, and overall prospects with a certain status. These reports meet my needs. I use Outreach to keep a running task list that I view every day, and are specific reports to just myself that I have saved for quick access. I do randomly pull reports on our entire team to get a pulse check on where they are in their day.
Our Outreach rep was very helpful, from what I understand. I never worked directly with her but I know that my colleague did and really enjoyed the interaction and support he received from Outreach. I believe Outreach's support is better than other platforms I've seen in the past and always went above and beyond to make sure any issues we had were resolved in a quick manner.
  • Sales force
Outreach is the only platform I've used as a sales enablement tool outside of SalesForce! I think Outreach has everything I could want and more, but lacks pipeline management. I would love to be able to use Outreach and ditch SalesForce, and only have one platform to manage my leads from.
In sales, its a must have tool. Without it, you cannot track email opens, potential client engagement, and strategically approach the sales process. Sequencing a CEO or VP allows you to tailor your email follow up as they open and view each email. Catching someone while they are on their computer is very important.

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