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Essential software for small or large businesses
June 28, 2023

Essential software for small or large businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use Paychex for payroll, human resources, and training.
  • Excellent for processing payroll
  • Excellent resource for human resource dilemnas
  • Better view of the time off calendar for time and attendance
  • Better management of updates
  • Support for supervisors to be able to receive PTO alerts about employees requesting PTO
  • The time off calendar parameters - it needs to go back at least 30 days prior and 12 months out at a default. People have been missed with their PTO requests because they didn't show up.
  • Positive - time saving
  • Positive - clocking in and out for employees
  • Negative - would like better oversight with compliance
Positively - Year-end payroll reports, time off reports, user defined reports.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

Overall, the product suits our needs well. Our costs have increased in the payroll fees, so I hope they don't go up too much in the future.
It's a one-stop shop for businesses needing payroll and HR services. We have used payroll, HR, health compliance, forms, training, among other things. It's full of great resources for a small business to use. I have used the support of your HR professionals on a handful of occasions to provide guidance on serious HR issues and concerns that have come up - including employee disciplinary action.

Paychex Flex Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
9.3
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
8
9.3
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated