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Industry Leader For A Reason
November 16, 2019

Industry Leader For A Reason

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Payments

We use PayPal payments to create a more seamless checkout experience for our customers (PayPal Express) and increase their buying power (PayPal Credit). The payment solution is offered across all of our websites, and is promoted on our PDP, cart, and checkout.
  • Reduces transactional friction.
  • Offers extended credit to consumers (0% interest for 6 months) with no additional fee to merchants.
  • Offers partners marketing opportunities with the PayPal consumer base as a value add.
  • Until recently, they have not offered a similar product to the likes of Affirm, Quadpay, et. They have since launched a "no interest equal payments" option for consumers, but that comes at an additional cost to merchants.
  • We've seen a significant increase in the checkout conversion rate with PayPal Express.
  • It's increased payment type penetration with higher AOV when promoting PayPal Credit more aggressively on PDP and checkout.
We evaluated and implemented ApplePay, as it is a preferred payment method for Apple device users. Both offer similar ease of use with little added investment in integration or fees.
We have a support team we meet with periodically to discuss marketing opportunities and new solutions available. They have also provided connections with other clients for product partnerships, which has added value.

Do you think PayPal Payments Pro delivers good value for the price?

Yes

Are you happy with PayPal Payments Pro's feature set?

Yes

Did PayPal Payments Pro live up to sales and marketing promises?

Yes

Did implementation of PayPal Payments Pro go as expected?

Yes

Would you buy PayPal Payments Pro again?

Yes

PayPal is by far the dominant payer in this space. With its brand recognition and credibility, it makes it easier for every merchant to offer it. For higher AUR sellers, time will tell if their equal payments option is as seamless as their competitors'.