Item: Pearson Revel
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

Pearson Revel is a part of my classroom instruction. It grants students eBook access and facilitates reading of the textbook. As a typical online homework platform, it aims to streamline my teaching. Primarily, I leverage it for assigning reading tasks with the objective to to optimize student engagement and comprehension of the textbook materials.

Pros and Cons

Ease of assigning reading
Ease of tracking level of student engagement
Ease of use for instructors

Lacks the ability to adjust reading assignment (i.e. how many concepts I can pick and choose for each chapter)
Lacks adaptability to student's mastery of the chapter materials. It's just a reading app.
Integration with Canvas is not as streamline as other comparable products such as McGraw-Hill Connect. It needs to use an access code for pairing while Connect doesn't require it which is more streamline.

Return on Investment

The project is fine. I found other publisher such as McGraw-Hill provides slight better product.
In my experience, their customer service is not good. I think McGraw-Hill has much better customer service.
I won't recommend them because of the bad customer service experience that I had with them.

Alternatives Considered

McGraw-Hill Connect

In my opinion, McGraw-Hill Connect is by far much better than Pearson Revel. It has more functionality. I think the McGraw-Hill SmartBook is better than the Pearson Revel (which is merely a reading app). The SmartBook allows instructors customization and it helps students to master the materials better than just a reading app. In my experience, McGraw-Hill provides exception customer support. They always reply to my questions in a timely manner. I have used both Pearson Revel and McGraw-Hill Connect and I will have to say that I will not be going back to use Pearson Revel.

Key Insights

Do you think Pearson Revel delivers good value for the price?

Yes

Are you happy with Pearson Revel's feature set?

Did Pearson Revel live up to sales and marketing promises?

Yes

Did implementation of Pearson Revel go as expected?

Would you buy Pearson Revel again?

Other Software Used

CaseWare IDEA, Microsoft Copilot, ChatGPT

Likelihood to Recommend

In my opinion, Pearson Revel isn't a bad product. It works as intended. However, the customer service at Pearson Revel is very poor (at least based on my personal experience. Others may have better success with their customer services). I tried to contact the Pearson representative numerous times via email and phone calls to set up Pearson Revel for my class. In my experience, the representative never returned my emails or phone calls. I am very disappointed by their lack of customer support.

In my experience, Good product, but poor customer service

Overall Satisfaction with Pearson Revel