Overall Satisfaction with Pendo Feedback (formerly Receptive)
We use Pendo Feedback to gather enhancement ideas from our end users. Our support team directs any such ideas to Feedback, and we have a widget in our software that directs users there as well. Our product team - the product owners specifically - also use Feedback to help prioritize their work.
- Allows end users to prioritize their requests - and shows them that prioritizing one de-prioritizes the others.
- Provides decent reporting so I can see what users want filtered a variety of ways.
- Has a great "director dashboard" I can use to show the CEO how much time it's saving us.
- I wish I could customize exports; e.g. if I just want to export all items and the number of votes.
- Managing my "team" users vs. end users is a little clunky.
- We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
- We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
- Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.
Do you think Pendo Feedback delivers good value for the price?
Yes
Are you happy with Pendo Feedback's feature set?
Yes
Did Pendo Feedback live up to sales and marketing promises?
Yes
Did implementation of Pendo Feedback go as expected?
Yes
Would you buy Pendo Feedback again?
Yes