A tool that takes client pulse from anecdote to data derived!
Updated May 03, 2018

A tool that takes client pulse from anecdote to data derived!

Dylan Boan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

I use Pendo.io just about every day to manage my segment of customers. By setting up a personalized account report, I get an at a glance view of which of my customers are the heaviest users of any particular feature, which customers aren't utilizing our platform fully, and most importantly, if any customers aren't using it at all! This dine-and-dash approach to the data that I need has allowed me to transform my approach from one of reactivity to proactive, high-value engagement. As an organization, Pendo.io helps us track feature usage, conduct surveys, promote events, and ensure that we're always making data-driven decisions when moving our product forward.
  • Highly customizable reports
  • Easy segment creation
  • Insightful paths and funnels
  • Feature tagging
  • Guides have a barrier to entry without a coding background
  • Helped save accounts by providing usage trends per account leading to proactive engagement
  • Provided metrics needed for more valuable QBRs
Pendo.io is tailor-made for the modern day SaaS company. Whether a small start-up or a large corporation, Pendo.io takes product design and testing from anecdote to data-driven science. On the Customer Success side of the house, it provides the data needed to adequately gauge the health of accounts, determine training needs, highlight successes, and develop strategic plans for engagement. If your product is going to stay competitive, you can't afford to miss out on a solution like Pendo.io!