Item: Autodesk Build
Rating: 10
Author: Nicholas Bittner

Support Rating

I have had limited interactions with customer service. I recently upgraded to the submittal log, but have not used the functionality yet on a project. The sales rep was helpful and was able to answer my questions about billing and refund of my yearly subscription. We also changed to the invoice billing which our Controller prefers over credit card.

Use Cases and Deployment Scope

We love using PlanGrid for it ability to put all the documents, questions and images in one place for a project team. It's extremely useful to us during the program verification and design stages. We can track issues that need resolved during the detailing at the construction documents stage later on in the process. We've used the app on iPhones and iPads as well as Windows devices, but much prefer iOS.

Pros and Cons

Reliability
Progress Photos
IssuesLog

Sharing access with non-users

Return on Investment

Improved Coordination
Issues in one place

Alternatives Considered

Asana, Bluebeam Revu and Adobe Acrobat DC

Asana is better at assigning tasks and completing work on a deadline.
Bluebeam Revu is used by other consultants, but PlanGrid is preferred by our office.
Acrobat is quick and dirty but is difficult to track changes and versions.

Likelihood to Recommend

Best suited for construction progress and documentation of existing field issues.
Not as well suited for design and sharing with non-paying users. Sometimes it's helpful to share the project site with the project's owner. They often are not in the construction industry and would only be accessing the site during this project with our firm. It would be good to create guest access.

Expanding Use of PlanGrid Features

Overall Satisfaction with PlanGrid