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Communication and essential info all in one place!
September 13, 2021

Communication and essential info all in one place!

Gustavo Cunha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is being used across the whole organization. It brings solutions for training and keeping the standards on customer service and the company's culture. It also addresses the quality evaluations and interactions between the different departments. We can also receive recognition tokens when we reach the minimum expected on our evaluations. In general, it is present in every department.
  • Holds essential information for solutions for clients' issues.
  • Provides interaction between the team leaders and the staff.
  • Holds all the training materials well organized.
  • Keeps my quality evaluations in order.
  • Sometimes the community tab doesn't show the content of the page.
  • Improves communication among teammates.
  • Improves communication among different teams.
  • The organization method helps with staff efficiency.
Since I'm an employee, the company chose the tool, and it's been a pleasant experience to have it available. I haven't used any other product like Playvox.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

My experience with Playvox has been enjoyable. The layout is clean and intuitive, making it a great asset for companies, especially for newly hired employees. Keeping training materials at reach is rather useful, so everybody can easily go back to them if doubts arise. Furthermore, the possibility of having all essential information a click away makes it a valuable tool for every different team.