Overall Satisfaction with Podium
We needed two features that Podium offered: 1) To have a live chat on our website to engage with clients, and 2) to assist our employees in requesting and securing reviews from actual customers and users of our products. It was being used by the Service and Sales department, which encompasses more than half of our employees.
- Our ROI for obtaining Google reviews was exponentially worse than our previous process.
- The cost per month could have been much better used by paying our employees a bonus for each client they worked with that did an online review.
- I feel Podium was a complete waste of money.
Do you think Podium delivers good value for the price?
No
Are you happy with Podium's feature set?
Yes
Did Podium live up to sales and marketing promises?
No
Did implementation of Podium go as expected?
No
Would you buy Podium again?
No