Way to much for services and no ROI
February 22, 2022
Way to much for services and no ROI
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
Website is nice and sales people are sharp. Decided to give them a try for 30 days to see if their platform could perform. Didn't do what they said it would do for me so I canceled. Was billed for 2 more consecutive months with no services rendered. Contacted support, after searching for how to contact them. Support said they would refund the charges. Weeks later I messaged them through their chat and all they said was my case and account was closed. I asked about the refund with no response. Now I am disputing through my credit card company. Customer service makes or breaks a company. I believe, with what I have seen so far this platform will not last long.
- Website is sharp
- Customer service is horrible from my experience.
- Cancellations terms are sketchy I feel.
- Lack of contact information on website.
- Negative ROI. Spent $500 more than expected with no return whatsoever.
Do you think Podium delivers good value for the price?
No
Are you happy with Podium's feature set?
No
Did Podium live up to sales and marketing promises?
No
Did implementation of Podium go as expected?
Yes
Would you buy Podium again?
No