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Director of CX's review of Progress Sitefinity
Updated November 13, 2018

Director of CX's review of Progress Sitefinity

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Progress Sitefinity

It hosts the static site for the organization. It's the hub that moderates our business.
  • Easy to make on the go changes.
  • We can personalize messages based on a number of factors such as, location, times visited, etc.
  • Affordable.
  • We can make directional changes for the business without assistance from IT.
  • Client engagement is low. Ensuring that you get the latest and greatest version doesn't happen as often as I'd like. When you ask a question, you are usually referred to a SOW and not the actual services you paid for.
  • There is no Client Success Director to ensure we are properly using the product.
  • We could use training and that is not offered.
We are going to evaluate Progress Sitefinity in 2019 against other CMS systems next year.
Sitefinity is well suited for an organization that does not want to wait on IT releases to make changes to their website. The product works well managing our digital content and users can easily pick up the basics. The product would be much better if the organization continued to communicate with our business to ensure we are successful and using best practices.

Progress Sitefinity Feature Ratings

Digital Experience Platform ()
Not Rated
7.4
WYSIWYG editor
8
Code quality / cleanliness
7
Admin section
7
Page templates
8
Library of website themes
9
Mobile optimization / responsive design
9
Publishing workflow
5
Form generator
6
4.4
Content taxonomy
7
SEO support
6
Bulk management
5
Availability / breadth of extensions
2
Community / comment management
2
Customer experience management ()
Not Rated
Results and Analysis ()
Not Rated
2.5
API
3
Internationalization / multi-language
2
Not Rated
Role-based user permissions
Not Rated

Using Progress Sitefinity

20 - UX, Web Development, Content Development, SEO, and SEM
20 - UX Designers and Application Support. We also have security specialist who monitor Progress.
  • Web Sales
  • Content and SEO
  • Landing Pages
  • Personalization and Product Offering
  • Multiple Product Offering based on location
  • Unique Messaging across the country
  • Better Analytics
  • Global Changes with a focus on goverance
  • Approval rules
  • Intuitive User Admin
Uncertain - we will do an evaluation in 2019.
  • Ability to sell our retail products based on location
  • Ability to tracking landing pages

Evaluating Progress Sitefinity and Competitors

Yes - I was not in this role at the time.
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
Overall features -> Customer Journey, SEO capabilities, personalization, usability for UX Design, cloud and security features, A/B testing, ease of use, price etc.

Progress Sitefinity Implementation

N/A - I was not part of the implementation team. We have had this internally for over 5 years. Based on my experience, ensure that you have documentation on the initial implementation and subsequent upgrades. I would also recommend to have all the documentation on how and why the system was implemented the way it was.
  • Implemented in-house
Change management was minimal - N/A
  • I was not part of the implementation as this was years ago.

Progress Sitefinity Support

It serves our needs at a reasonable price. The features are good. They need to do better at client success management.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Escalation required
Need to explain problems multiple times
Slow Initial Response
No - The support I get in my contract is difficult so we do most of the work on our own. Luckily this product is easy to manage w/o paying for premium support.

Using Progress Sitefinity

It does not offer views of the page based on device type; which several other packages do.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Site redirection
  • template layout
  • Custom Messaging
Yes - It works well. We have issues from time to time. A good enhancement would be to offer testing capabilities for mobile devices.