Overall Satisfaction with Qualtrics
It is being used by the whole organization to conduct surveys for academic research purposes.
- Qualtrics has excellent customer support that works you through each problem and provides instructions tailored to your survey, such as through customized videos, instead of sending you to a generic help page.
- Qualtrics' survey flow is not intuitive. To skip to a custom end of survey, you need to skip to the end of a block.
- It makes data collection much faster (and easier because it is online and easily accessible).