Overall Satisfaction with Rimini Street
- Product deployment and configuration
- Training
- Customer support / Help desk
We have been using Rimini Street services since our contract with Oracle expired and we decided not to renew. Since then, Rimini Street has provided Tier 2 support as needed when we needed expertise beyond what we had in-house or needed ESUs or updates that we couldn't get through Oracle. I have had a great experience working with Carla H. for North American payroll/HR questions and with Ashley K. for Australia payroll/HR questions as well as with the engineering team. Their technical expertise and understanding of HR/payroll time sensitivity are impressive. Great professional customer skills!
- Great technical JDE knowledge
- Great response time
- Easy to follow explanations
- Excellent customer services