Item: RingEX
Rating: 9
Author: Andre Chaney

Use Cases and Deployment Scope

Receiving customer service calls from external and internal clients. In ICT it helps us keep connected with other businesses within the organisation to troubleshoot ICT problems.

Pros and Cons

Receiving large amount of customer calls with minimal interference
Very response troubleshooting team at Ring central
Platform that allows a seamless integration with our salesforce CRM solution

Sometimes the connectivity with ring central and jabra hardware can be difficult
Some of the settings can be hard to navigate for basic troubleshooting
Some connections can lack a bit

Return on Investment

Cost effective due to its integration functionalities
Keeping our customers happy with very seamless call management
The reporting is amazing for identifying calls that would be troublesome for the organisation

Everytime I have needed to escalate a trouble shoot a response has come through within a day or two with a solution. The RingEX service team are very receptive and problem solving very quickly. Also, I find the website is update very quickly when there is a wider issue effecting the entire network which gives me a chance to understand the issue quickly.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Likelihood to Recommend

Remote Work and Collaboration: RingEX is well-suited for organizations with remote or distributed teams. Its messaging, video, and phone capabilities facilitate seamless communication and collaboration regardless of geographical locations. Unified Communication: For businesses looking for a unified communication solution, RingEX is ideal. It integrates messaging, video conferencing, and voice calls into a single platform, providing a cohesive communication experience.

RingEX the MVP to win them all!

Overall Satisfaction with RingEX