Sage Intacct Review
Claudia Sardo | TrustRadius Reviewer
April 17, 2020

Sage Intacct Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sage Intacct

We use Sage Intacct across the whole organization. Five Divisions that roll up to one Corporate level, no multi-currencies. We have the ability to automate inter-company transactions, workflow approval process, & audit controls.
  • Setup / Configurations menus are easy to follow
  • AP Bill/Payment process easy
  • There is a huge disconnect with their engineering department when customizing features for our company.
  • Documentation doesn't exactly answer our questions when trying to solve an issue.
  • There is a disconnect when documentation doesn't have an answer submitting a support ticket and finding the correct person to help you solve the issue. They seem to turn over to the engineering team who doesn't give a solution but more documentation.
  • We still have 3 major issues and can't get them resolved.
Having the multi-entity has helped us to get the big picture and the ability to dive into each entity with a click. We have considered project accounting but that's too expensive for our needs. Contract Revenue would be extremely helpful but too expensive to roll up the investment to the C-Level to approve. Time and Expense rolls in from Concur we use more of the reports from Concur than Intacct.
Integration from our CRM wasn't what was discussed with Client Success Team Member of Intacct. We still have a few issues.
We haven't searched for anything else. VP Controller doesn't like change.
Sage Intacct is well suited for annual audit reviews, running reports for inquiries, and the audit trail is easy to track.

Not suited having to ask to turn certain features on that you be apart of the standard accounting without additional charges. Not suited when going through a discovery phase to add customization communication seems to fail at implementation.

Sage Intacct Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
8
Bank reconciliation
8
Expense management
3
Multi-division support
4
Intercompany Accounting
5
Journals and Reconciliations
3
Enterprise Accounting
3
Configurable Accounting
5
Standardized Processes
6
Order entry
8
End-to-end order visibility
1
Dashboards
5
Standard reports
6
Custom reports
7
API for custom integration
Not Rated
Plug-ins
7
Role-based user permissions
5