Awful implementation experience
October 13, 2022
Awful implementation experience
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
Finance/accounting software. Purchased to simplify rev rec and billing processes.
- Prepaids module streamlines month end practices
- Fa module streamlines month end close processes
- Need consistent training readily available - in my experience, the system is convoluted and not user-friendly.
- The contracts module has many facets that were never explained during implementation. Personally, I had a very bad experience with our implementation team.
- Barely up and running
- Lost time to implementation issues
- Financial reports not formatted properly
Not much change from the prior software.
The contracts module is utilized but still learning system capabilities.
Do you think Sage Intacct delivers good value for the price?
No
Are you happy with Sage Intacct's feature set?
No
Did Sage Intacct live up to sales and marketing promises?
No
Did implementation of Sage Intacct go as expected?
No
Would you buy Sage Intacct again?
No
Automation - however, many of the processes are not as user-friendly.