Item: Salesforce Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have been using Salesforce.com as a CRM for the past 5 years. It allows us to easily connect with our customers and manage our database of leads. Our team can easily communicate next steps with each prospect as they move through the workflow.

Pros and Cons

Data management
Reporting
Email marketing

Chat feature

Return on Investment

Increase sales/enrollment

Alternatives Considered

HubSpot CRM

I would say HubSpot and Salesforce.com are very similar in their overall performance.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Usability

Salesforce.com is easy to use, but it can be overwhelming with all the options Salesforce.com offers if you are a smaller organization.

Likelihood to Recommend

Salesforce.com is a one-stop-shop for your CRM needs. The program can be a bit overwhelming as there are many areas in which they provide service. If you are a smaller business looking for room to grow, this is a great resource.

One stop CRM

Software Version

Modules Used

Overall Satisfaction with Salesforce.com