Item: Salesforce Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Used it for major ticket logging systems by end-users. There are so many small features that make your life so easy. The UI is really user-friendly. There are so many fields that data capturing is perfect. We can design tickets workflow as per our needs. The implementation is easy and does not require much overhead.

Pros and Cons

Can be used and customized for multiple products.
The user experience is very simple and friendly.
Pretty mature system and massive options for reporting.
Cost friendly

Customization is not very easy.
Need skilled resources.
Presence of other competitors in the market.
Proper training is required for new resources.

Return on Investment

Mobile automation
Security
Reporting and market analysis
LDAP - User bases access to different modules.
Helped in social engagement with clients.
Communication and emails are more easy and transparent.

Support Rating

The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Usability

The biggest strength of salesforce is that the UI is super friendly and easy to use. The fields are clear and relevant, and we can add them to align with [the] business process that we are using it for. Good usability helps in skilling the untrained resources fast and overall onboarding can be quick.

Contract Terms and Pricing Model

Likelihood to Recommend

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.

Salesforce-Review

Software Version

Overall Satisfaction with Salesforce.com