Monopoly in CRM space
May 22, 2022

Monopoly in CRM space

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Salesforce.com

We use Salesforce as a sales CRM.

Pros

  • I haven't seen any software that does so many things this poorly
  • UI is not intuitive at all
  • Guess a monopoly in the space really means shit design and you can get away with it

Cons

  • Poor UI
  • Super annoying - password needs to be reset every quarter
  • Information overload
  • It has had an extremely negative impact. We have had to hire people just to manage it

Do you think Salesforce Agentforce Sales delivers good value for the price?

No

Are you happy with Salesforce Agentforce Sales's feature set?

No

Did Salesforce Agentforce Sales live up to sales and marketing promises?

No

Did implementation of Salesforce Agentforce Sales go as expected?

No

Would you buy Salesforce Agentforce Sales again?

No

Close
Read my detailed review notes
Almost nonexistent and poor self help docs.
I moved from another CRM to Salesforce and I now regret it. I didn't know I could hate a piece of software as much as the entire team hates Salesforce. This sucks as a CRM shareholder (I own some stock). I guess this is the power of monopoly in a space. Even though everything is shit, they still keep making money

Agentforce Sales Feature Ratings

1.0
Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
Customer Service & Support ()
Not Rated
1.0
Lead management
1
Email marketing
Not Rated
1.0
Task management
1
Reporting
1
1.0
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce.com

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • I would like to say login, but even login is hard
  • Login
  • Reporting
  • Opp management

Comments

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