Salesforce CRM: an Energized CRM Platform
May 10, 2022
Salesforce CRM: an Energized CRM Platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Marketing Cloud Personalization
Salesforce CRM has given us: - visibility of leads, prospects, and customers - a good understanding of pipeline and forecast management - the ability to track customers' interactions and bring fluent communication - the ability to create customized reports and friendly dashboards - an amazing insight into the metrics or KPIs more important for the organization - the versatility and scalability needed for company growth - a capability on integration with other platforms (MapAnything, Groove, Five9, etc.)
Pros
- Ability to track customer interactions and communications
- Optimal customer relationship management
- Better integration and reporting platform
- Customizable to fit any organization CRM needs
- Single trustable source for any customer-centric organization
Cons
- Search function sometimes gets stuck
- Self-training videos are needed for exploiting Salesforce CRM fullest
- Duplication of information is not halted
- Set up process is lengthy and time consuming
- SFDC platform helps to have a better understanding customer experience
- SFDC platform brings handful customer retention features
- SFDC platform, by tracking customers' habits, helps to up-sell or cross-sell faster
- SFDC platform implementation/onboarding could be expensive, but worthy
Content Author / Administrator
Not available
Insightly is mostly a CRM platform for medium-small businesses, with fewer capabilities, and constrain on scalability.
SFDC is much an energized CRM platform much better than Insightly.
SFDC is indeed a powerful tool to strengthen the company-customer bond as well as to build a deeper trust relationship with customers and prospects.
SFDC is much an energized CRM platform much better than Insightly.
SFDC is indeed a powerful tool to strengthen the company-customer bond as well as to build a deeper trust relationship with customers and prospects.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Sales Cloud again?
Yes
Comments
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