Item: Salesforce Sales Cloud
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Salesforce as our CRM. Our sales reps are the main users. We have a few people in ops who work on the admin side of things. Our primary use case for Salesforce is tracking sales activities and results.

Pros and Cons

Creating reports
Customizable fields
Building dashboards

Reporting feature can be buggy (when dragging and dropping)
Lead and contact objects seem redundant
Sync issues with marketing automation

Return on Investment

Faster sales cycle
More data on sales activities
Track customer success info

Alternatives Considered

I have not evaluated any alternatives to SFDC.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Usability

I think the new lightning UI is a massive step up from the classic version.

Support Rating

I wish they had a live chat feature.

Likelihood to Recommend

In my experience, every B2B company with any significant revenue should be using Salesforce as its CRM. Smaller companies and B2C companies may not need to use CRM, but I cannot speak to alternatives.

Industry standard CRM

Software Version

Modules Used

Overall Satisfaction with Salesforce.com