Powerful but rigid tool
Updated March 12, 2024
Powerful but rigid tool
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Field Service
Implemented primarily for field crew scheduling and timekeeping. Has evolved to be our primary means of scheduling and completing fieldwork, including a newly created Operations & Maintenance (O&M) program. Has helped us standardize our appointment types as well as safety and quality practices. We use labor hours to estimate install efficiency and compare across crews as well.
- Task Management
- Crew Accountability
- Appointment Scheduling
- Flexibility/Customizability
- Mobile app performance
- Mobile app error handling and troubleshooting
- Timekeeping
- Scheduling
- Capacity planning
- Service Territories
- Field Service allowed us to efficiently 2x our field crews in a year
- Field Service allowed us to quickly build out new appointment types and workflows for our field crews
We haven't yet taken advantage of any customer engagement features, but scheduling has gotten dramatically easier, and we recently began leveraging scheduling optimization features to make scheduling faster, easier, and most importantly, error-free. Being able to design and quickly update Work Plans and Work Steps for specific appointment types has been very valuable, but we would like this feature to be slightly more dynamic.
We evaluated some other field service software options but have not directly used any competitors. We selected Field Service because it integrates seamlessly with our existing Salesforce org, and has a more robust feature set than the competition. No regrets with selecting this tool for our specific use cases. Its flexibility and scalability were keys for our decision making process.
Do you think Salesforce Field Service delivers good value for the price?
Yes
Are you happy with Salesforce Field Service's feature set?
Yes
Did Salesforce Field Service live up to sales and marketing promises?
Yes
Did implementation of Salesforce Field Service go as expected?
Yes
Would you buy Salesforce Field Service again?
Yes