Item: Salesforce Mobile
Rating: 7
Author: Emoni Smith

Use Cases and Deployment Scope

Salesforce Mobile is pretty unique and such a convenient tool to use. It's great to be able to send a text to also communicate with the applicant instead of always calling. Such a valuable tool to use. It has been very useful to help contact older prospects or applicants in the system. I think it's a useful tool and I think more companies should also adapt to this as well.

Pros and Cons

Being able to customize your message
Faster response in real time
Saving message to use for a great follow up
Controlling your leads

It's very glitchy-- some of the canned messages won't work for no reason
Some links don't work all the time
It could be easier to navigate from one report to another

Return on Investment

Easy accessibility to all accounts from your phone
For an expensive system it should be working seamlessly
Easy access to dashboards and reports

Key Insights

Do you think Salesforce Mobile delivers good value for the price?

Yes

Are you happy with Salesforce Mobile's feature set?

Yes

Did Salesforce Mobile live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Mobile go as expected?

Yes

Would you buy Salesforce Mobile again?

Yes

Likelihood to Recommend

Salesforce Mobile is very efficient and makes sense to use. Sometimes the reports, when you click in, doesn't open in a mobile view so you can see everything on one page. It helps when you need to search names, but it is not always user-friendly and would glitch. Saved messages are important, but as stated before sometimes the messages and links provided don't work.

Pretty good software overall!

Overall Satisfaction with Salesforce Mobile