Item: SAP S/4HANA Cloud
Rating: 8
Author: Srini Balasubramanian

Use Cases and Deployment Scope

SAP S/4HANA Cloud is our system of record. All of our business processes run on SAP S/4HANA Cloud (with the exception of HR).

Pros and Cons

Business process solutions.
Strong data structure.
Strong security and authorizations.

Current user adoption of fiori.
Overall user experience.

Return on Investment

Process improvement.
Reduction of manual business steps.

Usability

With user adoption of Fiori and other modern UX concepts still relatively low, many companies still rely on GUI. The user experience on the GUI is poor.

We are a long-standing SAP customer. The main reason we moved to SAP S/4HANA Cloud was that we did a company-wide consolidation in 2017. And we also had a system update planned. So it made business sense to do both projects at the same time and also upgrade to SAP S/4HANA Cloud as one of the early adopters.

Key Insights

Do you think SAP S/4HANA Cloud delivers good value for the price?

Not sure

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

Did implementation of SAP S/4HANA Cloud go as expected?

Would you buy SAP S/4HANA Cloud again?

Yes

Other Software Used

Microsoft Power BI, Microsoft Azure

Likelihood to Recommend

SAP S/4HANA Cloud is very strong when it comes to addressing business processes. However, it does have a steep learning curve, and in companies that still use the old SAP GUI, the user experience is not great.

SAP S/4HANA Cloud is great but....

Overall Satisfaction with SAP S/4HANA Cloud