SAP Public Cloud Feedback from a User and Consultant
March 21, 2024

SAP Public Cloud Feedback from a User and Consultant

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

Scope : Finance Business Processes
I'm a Cloud Finance SME and the main problems we are facing is the tax reporting capabilities within Cloud. We don't have complete LATAM localizations yet and we need to develop this using external partners specialized in Tax reporting. SAP only focuses on Federal Tax Solutions per Country but doesn't focus on Provincial requirements.
Another problem we focused is that we have not been able in the Cloud to have an E2E Refurbishment Process ( when a material has to be repaired from a maintenance process)

Finally we struggled in Fixed assets to enable additional depreciation areas and Asset classes it was not allowed. from a GL perspective we could not adopt the YCOA Chart of Account and we had to invest a lot of time transforming the COA into the desired GL's - this was easier in S4 On Prem where you could create more Chart of Accounts.

  • Fiori Front End is great - the tiles are really well organized.
  • The Integration it has with Concur and Success Factors is easy and straightforward and implementation effort was minimal
  • The Analytic KPI's for Finance Overview is a huge improvement.
  • Reporting to SAC is something working very well with us
  • Refurbishment E2E process is not supported
  • Mining Industry in the Cloud Solutions I'm not aware they exist or integrations with Typical Mining Software related to Production
  • You can't create additional Chart of Accounts only YCOA
  • When we need a customized solution it's more expensive then before ( we were on Premise )
  • Reduced implementation cycle time if fit to standard is followed
  • Negative impact: Sacrificing some key processes like refurbishment not stable in Cloud
  • Need to spend a lot of time to understand CALM methodology including for Consulting Partners that lack experience - this is often not included in project timeline or underestimated
Great product as long as you Fit to Standard.
Great out of Box Reporting and Fiori
Not Flexible when Custom developments are needed
  • Scalability
  • Ease of Use
We are constantly undergoing acquisitions and mergers / divestitures and bringing in new company codes seem really easy.
It's also very intuitive usage and front end is very friendly
Easy Integration - reduced effort but lacking Localization Business rules

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP S/4HANA Cloud go as expected?

No

Would you buy SAP S/4HANA Cloud again?

Yes

Public Cloud is good for smaller companies that have a limited scope and are all in for a quick deployment adopting the Best Practises.
It is ideal for new customers not on SAP before.
It is not good for a bigger company that has unique Custom processes that define their competitive advantage.

SAP S/4HANA Cloud Feature Ratings

Accounts payable
9
Accounts receivable
9
Pay calculation
5
Benefit plan administration
5
Direct deposit files
8
Dashboards
9
Standard reports
9
Custom reports
4
API for custom integration
6
Plug-ins
6
Role-based user permissions
8
Single sign-on capability
10
Not Rated