1. Home
  2. Remote Desktop Software
  3. ConnectWise ScreenConnect Reviews
  4. User Review of ConnectWise ScreenConnect
Remote Support that's fast and easy to use.
Updated October 16, 2017

Remote Support that's fast and easy to use.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our service desk team uses ScreenConnect to support all our users with phone management software.
  • Provide quick and easy access to remote PCs
  • ScreenConnect can gain access to machines that other remote software companies struggle with
  • ScreenConnect makes it easy to review the state of PCs we work on
  • Management of old stale connections and alarms for these
  • Increased efficiency for our support team
  • Very quick access to support our machines and customers
We used to use Logmein and we decided to switch because logmein was not installing on all machines and was much slower.
ScreenConnect helps for permanent connections and ad-hoc connections to support our customers.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.2
Screen sharing
10
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
8
Annotations
Not Rated
Monitoring and Alerts
7
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

ConnectWise Control has done everything we needed it to do and more since we started using it.