Best Bang for Your Buck
October 16, 2017
Best Bang for Your Buck
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use Connectwise to provide remote support to staff outside the office and after hours. We also use the always on connection to host RDP and servers. I prefer using a service to opening ports on our firewall for those functions.
- Remote support
- Multiple ways for end users to connect (for remote support)
- Remote Desktop Host (Access product)
- Training (if it exists I don't know where to find it)
- A video chat component for remote support would be cool
- Backend administrative setup isn't intuitive
- Peace of mind for remote workers that they can get IT support when they need it
- Reduced security risk since we've been able to close ports previously open to similar services on-premises
- Peace of mind that I can get to servers, etcetera when I'm out of the office
Connectwise has a more robust feature set than free offerings like Windows Remote Assistance or Chrome Remote Desktop and a comparable feature set to offerings like LogMeIn Rescue or GoToAssist but at a much more affordable price. Why pay more for essentially the same product?