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Great! But can be $$ for a small biz
May 26, 2023

Great! But can be $$ for a small biz

Kaitlin Reibling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We use Sendoso to send swag and gifts to our clients as well as internally for our team members - from onboarding to parental leave, bereavement and team celebrations, Sendoso helps us with it all. Sendoso helps to store inventory that we create for branded swag, it's also a great resource for sending flowers or plants to team, sending baby gifts from the third party vendors and gift cards with a click of a button!
  • Send curation
  • Swag ideation and suggestions
  • 3rd party partnerships for sending well curated and thoughtful gifts with a touch of a button
  • On demand support centre
  • Turnover with account managers and dedicated customer support specialists
  • Competitive pricing for swag and curation - I have found some times 3x less with other vendors
  • Ease of use
  • Our team love the swag and recognition
  • Our customers love getting thoughtful and fun gifts
  • Easy to send and collect addresses
  • Easy to admin sends to our global team

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

For the most part when we have been curating our own swag and having it sent to the warehouse we have had great luck at keeping our costs minimal and then curating a holiday or themed swag box for our staff to be sent. The ease at which we can set up a build your own box and have it curated how we like is fantastic and super helpful. We love the touch of the "handwritten" notes as well! Our team always say they love these.

There have been a few instances where we had issues with Sendoso and how something was handled. One example is when we created and ordered glass travel mugs from KeepCup to be sent to our team. Some of them arrived damaged and they were rejected before we could even do anything about it, we were told after the fact and not given any ability to work with the Vendor for replacements and Sendoso with a plan to use the cups that were still in tact. Through this we lost 4 boxes of inventory and hundreds of dollars of swag for our team and clients - which doesn't sound like a lot but w are a small company and this has a bit impact on us. Not to mention resolving this issue then took 5+ months of admin power and time. In the end we didn't get much resolve and being the customer in the situation felt like we were in between two companies and their policies, KeepCup did all they could to work with us for a resolution but Sendoso didn't. We felt like we got the short end of the stick in this instance.