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A Well rounded Product
April 06, 2022

A Well rounded Product

Wayne Ragusa | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

The main reasons we decided to implement ServiceNow were the lack of proper distribution, tracking, reporting, and overall visibility of IT workload which on the other hand was making it difficult for us to make data-driven strategic decisions related to prioritization, and capacity planning, and recruiting.
  • tracking
  • Self-Service/Request Fulfillment
  • Collaboration
  • Slow Loading times
  • Initial setup
  • Asset management
  • Breadth of services
ServiceNow offers a great level of customization and flexibility in terms of routing internal requests to the right business owner based on role in the organization, skillset, scope, and responsibilities. This helped us immensely as the back and forth emails and task reassignment are kept to a minimum, thus reducing resolution time and operational costs respectively.

Do you think ServiceNow Now Platform delivers good value for the price?

Not sure

Are you happy with ServiceNow Now Platform's feature set?

No

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Now Platform again?

No

I found it at times to be very Cumbersome
ServiceNow can facilitate an organization's need for a robust incident and change management tool. It also has a wide array of other features that can be tailored to the company or down to the individual. ServiceNow also provides capabilities for event management, such as a trigger that would perform a restart of a service on a server for example.