ServiceNow -Pretty good CRM tool
April 06, 2022
ServiceNow -Pretty good CRM tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
ServiceNow is used for our ticketing system. It is integrated with our support page to allow customers to send a ticket in. ServiceNow is also used as a knowledge base. We upload articles as it pertains to our user's issues. I upload documentation and also use it as a ticketing system where correspondence is sent back and forth to the customer. Basically providing a paper trail
- Provide clear email and account detail
- Provides dashboards for tracking
- provides a way to communicate to other teams
- Improvement is needed with the refresh part. I would suggest providing a quicker timer when it comes to refreshing
- allow color changes and themes
- a better way to customize the layout so, it is more organized
- SLA time management- It helps with keeping cases from breaching
- easy communication
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Now Platform go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Now Platform again?
Yes