Not what we expected
July 26, 2019

Not what we expected

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

It is being used across the whole organization to promote our Marketing, Sales leads, and Communications with overseas partners. It addressed our lack of marketing and it has helped us learn who is looking at our website and what we can do to move our business in the right direction. We have had an issue with customer service.
  • Great website layout.
  • Lead scores.
  • Ability to assign tasks easily.
  • Customer service.
  • Slight glitches. including the same company multiple times in lists.
  • Email syncs and un-syncs.
  • Organization has improved.
  • Wasted a lot of time on phone calls (negative).
  • Helped develop leads.
We have used ZOHO. SharpSpring is more sophisticated and gives us more insight into who is looking at our company. We selected SharpSpring because we believed it would take us to the next level. I wish I could give a more detailed response but Chris Fleming has written his reviews and would like for SharpSpring to contact him.
It is well suited for companies looking to invest time in increasing their company profile. Spending the big money to renovate websites and get the name out there is worth it. SharpSpring helps track who is looking at the website and developing leads.

It is not useful if a problem arises. Everyone on the SharpSpring team seems to have no understanding of the software and provides no help.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
8
List management
8
Triggered drip sequences
Not Rated
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
7
Automated sales alerts and tasks
8
Calendaring
7
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
8
Standard reports
6
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
6
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated