Item: Skype for Business, now part of Microsoft Teams
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It was used across the organisation, and replaced by Zoom. We used it for conference calls and meetings.

Pros and Cons

A lot of functions & features.
Very good contacts access panel.

Very bulky in general.
A lot of functionality so confusing for some people.
Very irritating to close. It just doesn't let you close it, it pops up in the bottom of the taskbar again and again.

Return on Investment

I wasn't a part of the decision making team.

Support Rating

I had trouble while setting up Skype initially. The support responded within a weeks time. They were helpful with all the inquiries.

Key Insights

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business, now part of Microsoft Teams again?

Likelihood to Recommend

Skype for Business solves the video conferencing problems and meeting scheduling as well. A bit much to use sometimes, since it takes more time on the user interface to do even the basic stuff.

Extensive but bulky software

Overall Satisfaction with Skype for Business (formerly Lync)