Spruce brought us into the 21st century
Updated February 27, 2024
Spruce brought us into the 21st century
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spruce
While converting our business from a 'True Value' franchise to 'Ace Hardware' we saw the opportunity to upgrade our POS accounting software at the same time. We did a rather in-depth analysis of the products available and settled on ECI's RockSolid Maxx product. Part of the reason we chose it was that if offered an easy and straightforward upgrade path to ECI Spruce and its more complete suite of accounting solutions. After four years using the RockSolid Maxx we implemented the full Spruce product and we were delighted with the ease of the upgrade path. Our business is one that touches multiple areas of the construction trade and Spruce addresses our needs in each of them.
- We have particularly pleased with the 'Payables' part of the Spruce suite. It's easy to use and functionality is light years better than our previous software.
- Shortly after making the switch to Spruce our business underwent a detailed sales tax audit. Spruce's reporting functions were a godsend to us as we were able to easily address the questions posed us by our auditors.
- Our sales force is staffed by multiple people with years of construction experience but little familiarity with computer. The ease with which they mastered the POS system surprised me.
- Spruce offers a method for doing repetitive and reoccurring billing but it is not as intuitive and easy to use as it might be.
- In my 30+ years of experience as CFO/CTO I've always found printing to be problematic. Though it is a problem with roots in hardware and thus somewhat beyond being fully addressable by software I'd like to see Spruce's solutions become a little more transparent. This said, my experience is that Spruce does a much better job of it than the Rocksolid Maxx product.
- Though this may be a niche problem for a business with large construction and service components, the ability to track labor with greater detail would be nice.
- With $13 million in gross and 40 employees I'm able to run a full back office with a staff of two. In today's tight labor market that is invaluable.
- Being able to implement Spruce with almost no upgrading or replacement of existing computer hardware represented a huge cost savings to us. I'm not even sure what dollar amount I could attach to that.
- Dealing with both a wholesale and retail customers requires that we provide different levels and kinds of reporting and documentation. Spruce has made it easy to respond to the different demands that those customers place upon us.
Once we began using Spruce, for the first time in the history of our 60+ year old business, we could integrate all the components of quoting, purchasing, receiving, stocking and selling to our customers. This experience has been truly amazing.
Do you think Spruce delivers good value for the price?
Yes
Are you happy with Spruce's feature set?
Yes
Did Spruce live up to sales and marketing promises?
Yes
Did implementation of Spruce go as expected?
Yes
Would you buy Spruce again?
Yes