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Submittable: Excellent for Grants Administrators.
February 29, 2024

Submittable: Excellent for Grants Administrators.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Submittable

My organization uses Submittable for grants and funding opportunities. We post between 4 and 6 funding opportunities each year, accept grant applications, and have panelists review applications to select our final roster of grantees. Applicants can fill out the grant questionnaire and submit corresponding documents. Additionally, we can communicate to applicants through the portal should information/documents be missing.
  • Great customer service.
  • Reviewers are able to see all documents on one screen instead of opening multiple windows in order to review the application.
  • Applications are easy to build and edit.
  • The review portions is user friendly.
  • Applicants find the forms easy to use.
  • The CRM functionality is new and not user-friendly for those not using UEIs to track applicants.
  • There doesn't seem to be an easy or cost effective way to use an outside CRM source.
  • Limited functionality with multiple languages - we need to build one application in English and another in Spanish to meet the needs of our users.
  • Faster launch process.
  • Ease of pulling past grantee data on a grant by grant basis.
  • Ease of duplicating past grant applications year-over year.
  • Improved reviewer experience.
  • Improved applicant experience.
Submittable is very user-friendly. As both a application builder and an applicant myself I find the system intuitive and easy. Many pre-populated questions allow a grant administrator to build an application quickly. The start-up time we first joined as a Submittable client was fast, too. Submittable does not take much time for a first-time user to understand.
I feel neutral about this, mostly because we do much work on the front end to build strong relationships. In addition to Submittable - we are hosting grantee information sessions and meeting with grantees one-on-one after they have been awarded. I wish there were an easier way to keep notes on grantee meetings inside the Submittable portal. We've not figured this part out yet... everything is tracked based on a grant-by-grant basis vs. the grantee/client having their folder of information.

Do you think Submittable delivers good value for the price?

Yes

Are you happy with Submittable's feature set?

Yes

Did Submittable live up to sales and marketing promises?

Yes

Did implementation of Submittable go as expected?

Yes

Would you buy Submittable again?

Yes

We love using Submittable for our grant applications. Sometimes, we've run into issues with filters inside the system not clearing -- and we lose access to some of our information. Submittable Customer Service is quick to respond and assist us in solving our problems quickly to get back up and running. We find their training videos to help us learn new ways to use the system.