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SysAid "The Bomb"!
December 18, 2020

SysAid "The Bomb"!

Darin Menssen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

Sysaid is being used across the whole organization. Being used for our Help desk needs. Audits, and so on.
  • escalation and routing
  • simple user portal for users
  • work flows are good and easy to manage
  • customized reporting
  • pricing on features is too high
  • support is slower but understandable since HQ's is not in the US
  • not sure
  • not sure
  • not sure
i have never had any issues or breakages since i have used it. Cloud based instead of on premise is the best.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

it's overall usability is good.
Tickets are sent through quite fast. It is all about the user experience and to simplify their access.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10