Item: SysAid
Rating: 10
Author: Steve Kuechle

Use Cases and Deployment Scope

The entire company is using the software, and most use the self service portal to open tickets and our IT department uses SysAid to track tickets and issues. The knowledge base is easy for end users to use and find solitons to there problem and solving it on their own. Very simple software to use.

Pros and Cons

Issue tracking
Asset managment
End user portal

Form management
Phone app for uses working around the office

Return on Investment

[We] close issues faster.

Support Rating

Great support and they get things fixed quickly. Support has help taught me many things that I didn't know about. SysAid has a great online series I didn't know I could do that. These series focus on using a specific function of the SysAid software. This past session was how to create a password reset.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Usability

very easy to use.

Likelihood to Recommend

Keeps issues tracked and close much faster. SysAid suite has found and helped IT identified old hardware in our large office and production space. With this help and IT was able to find lost hardware and identify what hardware need updating. We are working using the patch update feature to keep our hardware up to date.

Great product

Overall Satisfaction with SysAid