Easy to implement and strong, fast reliable customer support
February 09, 2022
Easy to implement and strong, fast reliable customer support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with SysAid
SysAid allows us to manage projects, internal and client calls hours It keeps track of time spent on request and also inform/ email people involved of the progress of the request All request can be managed and assigned according to its prioritizes Making it easier to draw reports on a daily, monthly or yearly so that you can track the success achieved
- Ticket management
- Company client and client SysAid integration
- Templates can be created according to organization goals
- There are a lot of templates that are available and can be confusing to get everything right
- Should allow uses to have online chat situated on the site of the application
- Promote user\ Admin training programs
- We are able to track progress on calls resolved
- We can measure our call success rates
- Atlassian JIRA Align (formerly AgileCraft) and Slack
SysAid can be implemented on-premises or cloud which helps you when you want to restore your SysAid
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes