Must have IT support solution for growing business.

Our organization provides IT infrastructure maintenance and remote support services to over a hundred businesses across the globe. We have been using SysAid ITSM for more than 3 years now to solve common IT problems remotely. Most of the incidents, problems, and changes are handled by the growing knowledge base of the system. We have experienced fewer support tickets and more productivity after the implementation of SysAid. Its implementation in our on-premise server took just 2 months which went smoothly with the help from the SysAid team. The system has its own mobile apps, API for out-of-the-box use cases, customizable dashboards, and can be integrated with our Slack channel. After the implementation of SysAid, the reliability, and predictability of IT assets and services have increased geometrically, yielding more revenue while minimizing efforts.

We often encounter employees facing the common problems that they had already faced in the past. Such problems are automatically handled by SysAid's self-service portal with its powerful knowledge-base system. This has reduced 70% of tickets and the workload for our IT staff. Also, it has made it easy for new staff to adapt the workflow of our organization without the need for training and explanation. Overall, it has reduced the workload while leveraging more time for productivity.