Item: SysAid
Rating: 10
Author: Francisco Mira

Use Cases and Deployment Scope

SysAid benefits the synergy between the customer and our company. Putting at hand a direct communication just a click away, generating in customers a good perception of the service provided and increasing our credibility as an IT service provider company.

Pros and Cons

Automatic reception of support cases
Efficient integration with the company's internal processes
100% availability with cloud services

Initial parameterization
Implementation

Return on Investment

Positive perception of employees and customers with IT department
Improved response times to service requests
Immediate availability of the tool anywhere

Automated Workflow

The way you can parameterize and organize your workflow to create a synergy between your clients and administrators. Reducing with its self-service portal the tickets generated by our internal staff and customers.

Time To Value

Immediately! After the initial implementation and parameterization, we put the tool into production for our customers and it was accepted for its fluidity and ease of use.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Likelihood to Recommend

The initial implementation and parameterization can be a bit slow due to the internal processes of each company. But when you get past that step you realize that it is worth it to experience every tool of this great solution.

Automated helpdesk - SysAid

Software Version

Overall Satisfaction with SysAid