SysAid is a great solution for your Help Desk Team and excellent ITSM provider.
March 08, 2023
SysAid is a great solution for your Help Desk Team and excellent ITSM provider.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid come to improve our quality of IT service. We had a help desk with many manual customer service processes and we don't have a tool that would allow us to organize ourselves and provide excellent service. Since it was installed our service has improved substantially and user satisfaction has also improved.
- Easy customization
- Large variety of reports
- ITSM support
- Easy user post incident and requirements
- CMDB
- Work Flow
- Admin portal
- Definitely improved at user satisfaction
- Fast restore incidents
- Organization by priorities
My team has better autonomy and better organization when provide services. Our workload is much more operable and efficient. In addition, thanks to the reports, we can find the points of improvement that allow us to reduce frequent incidents. When the user visit our self-service portal and can solve the problem without IT, they feel truly happy.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes