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Great Ticket and Asset tracking solution for any business.
November 28, 2023

Great Ticket and Asset tracking solution for any business.

Martin Riggin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use SysAid for our Help Desk ticket tracking, Asset Management, System patch management, and Server patching. The SysAid system helps us to do all or our tracking and updating all from one place with ease.
  • Ticket Tracking
  • Asset Management
  • System Patching
  • Server patching, it seams that some updates are not getting to the systems properly I'v found.
  • Ticket tracking is much better than what we had, it is better to access and view.
  • Are asset management and tracking was made easier once we went live.
We use the portal for the users to access so they can self enter ticket's, but we have not entered a lot of information yet for users to assist themself since many of our employees do not have laptops or desktops so most ticket are entered by email. But the info on the portal had worked for the management teams since they can access it.
The implementation process was smooth. They worked with us the entire way, provided weekly calls with training and assisting us with the entire go live. It took us 3 months from start to go live, this was a very good process.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

It has a nice clean interface that works great for the ticket tracking for our helpdesk. I also like the portal for users to enter there tickets, it is an easy way for users to enter and follow there tickets.

SysAid Feature Ratings

Incident and problem management
8.8
Organize and prioritize service tickets
9
Expert directory
9
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
ITSM asset management
9.0
Configuration mangement
9
Asset management dashboard
10
Policy and contract enforcement
8
Change management ()
Not Rated

Using SysAid

12 - Helpdesk, Apps, and Network Teams
2 - Very little skill is required, the software almost runs itself.
  • Ticket tracking
  • Asset Management
  • System and Server patching
  • Ticket completion reporting
  • Help Desk time management
  • Remote access for repairs
  • Software tracking
We have it working well, it does what we need so I see no reason to think about going to anything else.

Evaluating SysAid and Competitors

Yes - Connect Wise Management, it was not user friendly or as clean looking as the SysAid platform.
  • Scalability
  • Ease of Use
The ease of use and the clean look of the dashboard was a big selling point. Also we could do ticket, management, and updating all in one solution.
We would not change a thing, we were able to get just what we wanted all in one place.