Review about SysAid
November 30, 2023
Review about SysAid
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We provide incident management and asset management mainly. We help to implement SysAid for our customers. And handle their issues in the helpdesk. Create workflows according to their requirements. We also maintain internal SysAid account to manage incidents and assets within the organization. Normally when we get a request from a company about their ITSM requirement we discus with them and provide the best version of the product that suits their requirement.
- Ticket management system
- Create and customize workflows
- Provide dashboards to get the ideas more clearly and quickly
- Some support agents are very helpful
- Product Price is on a higher scale.
- If we typed a note in a note box of ticket and accidently click outside of the note box without saving the note the whole note box disappears. We have to type the text again. Hope this issue will be resolved.
- Some support agents were not helpful, they keep telling what's already said without providing a solution or an alternative.
- Because of customize workflows we were able to create workflows according to the requirements of the customer. So, it is positive impact.
- Because of the higher prices some customers are hesitant to purchase the software.
- Sometimes customers report the issues they are facing to us like the note box disappearing issue. But there isn't a solution to that issue yet. So sometimes customers get dissatisfied.
Automation saved a lot of time. We do not need to look into everything manually and check those issues because of automation. It is very helpful in managing the workload of the team members. Workflow tools are very advanced so the tasks can be completed quickly and efficiently. These features helps to increase customer satisfaction.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes