SysAid Review
November 29, 2023
SysAid Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
We use SysAid mainly for the helpdesk functionality, and the asset management functionality. We swapped from Spiceworks cloud helpdesk as it was too simplistic, and we required more features as we expanded the digital side of the organisation. SysAid's extra features such as the remote support functions address a large issue in the form of users working from home. It's an easier way of setting up a remote session between an admin and a user, it makes solving remote problems much quicker.
- Helpdesk
- Asset Management
- Remote Support
- Dashboard
- Technical Support
- Admin Settings
- No significant impact.
SysAid's self-service portal doesn't actually work on our end due to the need for extra functionality. It's only available in packages that cost more which is a major downside. I believe it should exist within the basic packages. It hasn't majorly affected our workload as we didn't have a self-service portal before, but it would've been nice to have.
The Spiceworks cloud helpdesk is a good, free alternative to paid helpdesk options. However, because it's free it's limited in functionality. We chose SysAid as it has all the features we desired such as strong change control, and more extras such as the remote support function which is of great use to us.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes