My experience with SysAid.
March 01, 2024
My experience with SysAid.
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
Normal problems for a company related to IT, such as
computers, peripherals, and meeting equipment, all of which can be resolved via
ticket and with an SLA deadline for completing the service, minimizing
complaints regarding requests made verbally.
computers, peripherals, and meeting equipment, all of which can be resolved via
ticket and with an SLA deadline for completing the service, minimizing
complaints regarding requests made verbally.
- Integration with necessary day-to-day tools such as AD and email.
- Tracking of tickets by the end user.
- Approval flow notification for directors to carry out approvals via email from anywhere.
- Import data from list-type fields via spreadsheet and not manually.
- Mobile app and not through the browser.
- The impact was very positive because we were able to insert into the system three functions that were being carried out separately, such as ticket service, asset, and project management; in this way, almost all of our team now uses the same tool, thus reducing additional costs and we can also share our experiences in configuring the system for other areas, thus reducing implementation time.
The team's service time was significantly reduced, feeding the knowledge base with the company's data documents significantly reduced the number of calls because when trying to open the ticket, the user receives a pop-up if they type one of the keywords with instructions for them even to solve your problem without the need for an analyst.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes